Shipping policy

SHIPPING POLICY Thank you for visiting and shopping at Elevated Operator. The following are the terms and conditions that constitute our Shipping Policy.

I. DOMESTIC SHIPPING

SHIPMENT PROCESSING TIME We do our best to ship orders on the day they are received, or the following day for orders received after 12 pm EST. Orders are not shipped and may not be delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING CHARGES Shipping charges for your order will be calculated and displayed at checkout.

SHIPPING DELAYS Delivery delays can occasionally occur. Once your shipment leaves our warehouse we entrust its delivery to the reputable carrier you select at checkout and we are not responsible for any delays caused by such carrier.

SHIPMENT CONFIRMATION & ORDER TRACKING You will receive an automated Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that these emails are sometimes flagged as spam and may be in your spam folder.

DAMAGES Elevated Operator is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

II. INTERNATIONAL SHIPPING

CUSTOMS, DUTIES & TAXES Elevated Operator is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Elevated Operator currently ships to most countries around the world. Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. We try our best to keep up with the laws of the countries around the world, however they do change often and we cannot be 100% sure that we are up to date on them so please check with your customs office. We will ship your package to you privately, but it is your risk. Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. We will always ship discreetly and in a way that will best help you receive your order. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. Elevated Operator will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Elevated Operator will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions. Delivery times are based on shipping with the assumption of no delays, if there are delays packages may take a few additional weeks. Customs clearance can take anywhere from a day to thirty days in our experience, but for the most part it is typically very fast.

DHL ECOMMERCE INTERNATIONAL DIRECT If you select DHL eCommerce International Direct as your shipping method at checkout, the following terms & conditions shall apply to your shipment: The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Elevated Operator to import the goods on his behalf. Further, the consignee/buyer agrees that Elevated Operator may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.